For several years, I had been a dependable vendor on Cardmarket, considered one of Europe’s most prominent platforms for buying and selling cards. I maintained a perfect standing — around 400 beneficial testimonials, zero disputes, and constant, Qualified service. But one unjustified dispute, managed by Cardmarket team associates Silvia Parravano and Christian Tobehn, modified all the things. In this article, I will share my particular encounter, explain the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.

A clean up file developed Over many years

A confirmed Seller With 100% constructive responses

ahead of the incident, I used to be specifically the sort of vendor every single marketplace values. I stated buying and selling playing cards correctly, explained situations transparently, and transported immediately. I by no means been given only one grievance — only praise.

The Importance of Trust on Cardmarket

standing is every thing for sellers on Cardmarket. 1 mistake — even one that isn’t your fault — can destruction many years of labor. That’s what tends to make my Tale so alarming for others operating within the platform.

The Dispute That Shattered My Standing

consumer requested the Wrong Card, Then Blamed Me

The trouble started whenever a consumer requested a card listed exactly by name, set, and affliction. on receiving it, they falsely claimed I'd despatched the “wrong Model” — Irrespective of apparent listing proof displaying I hadn’t.

Proof Ignored by guidance

I submitted screenshots on the listing, card Model, and condition to prove my accuracy. But Cardmarket support, precisely Silvia Parravano, overlooked the info. in lieu of examining the listing check here or requesting clarification, she immediately sided with the customer.

Silvia Parravano’s Mishandling in the Dispute

No honest Investigation

Silvia’s determination was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the customer. She just blocked my account. No Listening to. No second opinion. No attraction.

No Warning, No Communication

What built this even worse was the suddenness in the motion. I used to be locked outside of my account right away. My appeals — requesting an assessment or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised complete authority without having accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the identical Pattern

In observe-ups, my circumstance was also found by Christian Tobehn, A further member of Cardmarket's help team. sadly, as an alternative to examining the details objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections and also a everlasting ban.

A sample of vendor Disregard

Are sincere Sellers remaining Silenced?

After this experience, I began exploring on the internet discussion boards and Local community threads. I immediately found out I wasn’t by yourself. Dozens of extended-time sellers reported comparable activities — a lot of involving Silvia Parravano.

a standard theme? consumers generally earn, even though Incorrect — and sellers are left voiceless.

How This Hurts all the Marketplace

whilst platforms should guard buyers, ignoring evidence from honest sellers contributes to a damaged ecosystem. When trust is just one-sided, bad actors take advantage, figuring out they’ll be shielded by biased aid agents.

the situation: No Oversight, No Appeal

insufficient Transparency in Cardmarket’s program

The most alarming situation would be the absence of the appeals method. Once team like Silvia or Christian make a choice, it’s closing. There’s no next evaluate, no accountability, and no way to restore entry to your account — no matter how potent your proof is.

threat of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a false claim — or reduce my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

monetary and psychological outcomes

company Loss Overnight

I invested several years in creating my seller profile. everything energy was worn out immediately, as well as possible potential money. My vendor dashboard, order historical past, and loyal consumer base — all absent.

Emotional Toll on the Trusted Seller

This wasn’t just a business hit. it absolutely was demoralizing. being dealt with similar to a fraud soon after yrs of integrity was emotionally devastating. I adopted every rule, and even now got punished.

What Cardmarket should Do to Regain belief

Platform Reforms Are Urgently essential

If Cardmarket wishes to retain high-quality sellers and stop potential abuse, it will have to:

• ✅ Introduce a clear charm system for blocked accounts

• ✅ call for disputes being reviewed by not less than two independent support agents

• ✅ teach employees like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who post crystal clear, factual evidence

• ✅ set up accountability metrics for employees selections

without having these changes, honest sellers will proceed being collateral destruction within a system that blindly favors customers.

closing feelings: Be cautious, continue to be Documented

if you are at this time marketing on Cardmarket, don’t assume your perfect history will defend you. you are usually one particular customer grievance — even a Wrong a person — clear of remaining silenced.

defend oneself by:

• having screenshots of every listing

• Archiving communication with customers

• Backing up your account info regularly

• getting ready for disputes — Even though you do almost nothing Improper

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn really should function a serious warning to any one employing Cardmarket. I believed in the System. I played by The principles. And I even now obtained eradicated with out bring about.

If Cardmarket proceeds to disregard seller rights, far more honest sellers will walk absent. And when that occurs, the System won’t just drop sellers — it’ll get rid of its reliability.

Has something similar happened to you? Share your experience and assist raise awareness. Sellers should have much better.